Help Center
Video Editing FAQ
Video edits start at £130.00 / per video with a special offer on your first video when you sign up and get a quote. Submit a quote here.
Yes, you can upload your own song. If you do not own any songs, you can use popular songs for your own private use or you can select a royalty-free song from our library of awesome music.
Yes! Add three videos to your cart and get one of them for FREE. The FREE video is applied automatically at checkout to the video edit of lesser value. Offer can be used multiple times per order (for example: buy 4 videos and get 2 free) and there is no time limit or expiration date to use the video edit(s). For 10 videos or more, please contact us for a custom quote.
Once you’ve ordered your video edit, we’ll email you a custom link where you can drag and drop to upload your footage or you can share it with your favorite cloud sharing service like iCloud, GoPro Cloud, Dropbox, Google Drive, One Drive, etc.
Your data is private and is not shared with any third parties. Your files and completed videos belong strictly to you.
You can give us all the footage you have or you can filter and pre-select your favorite videos and photos. Our editors will sort through everything and pull out the best moments for you. If we miss anything you can always mention it in the free revisions or add new files.
We offer a satisfaction guarantee or you get your money back. You will be amazed by how good our editors are at turning ordinary footage into amazing videos. Check out our reviews here.
Yes, you can upload absolutely anything. Literally any videos and/or photos from any camera, phone, or device in any format, aspect ratio, resolution, or frame rate. Our video editing experts will blend them together perfectly into a seamless video.
Once you’ve uploaded your footage and filled out the customization form, we’ll deliver your video to your inbox within 7 days. Revision requests are completed within 4 days.
You get as many free revisions as you need within 15 days of reciving your latest version. You can ask to remove clips, rearrange the order of clips, adjust the volume, or change the intro or outro. We will work with you to make sure you love your video.
Yes! You can add as many or as few special requests on your customization page. Watch the how it works video here.
Yes, we can add photos or make an entire photo slideshow video. You can include photos or footage from any camera, including all aspect ratios, frame rates, and formats!
Yes, we accept all aspect ratios, all video resolutions, and all video formats. Our editors are equipped to handle the large file sizes and processing power required to render and export 4k and/or 360 footage in its highest quality available.
No, your video is private and won’t be shared without your consent.
No, we do not add any watermarks or Spivo logos on your video. It's intended to look as if you made it yourself.
Yes, we can provide a Premiere Pro Project file. However, we can always make necessary adjustments with the two free rounds of revisions.
Products FAQ
To securely mount your camera so it is properly lined up facing forwards and backwards simply watch this how-to video here.
Or follow these instructions.
1. Make sure the Orange Disk is all the way at the bottom, but loose.
2. Screw the tripod mount clockwise onto the screw, turning it at least two full circles, keeping it loose.
3. Align the tripod mount in the desired direction. At this point the tripod screw and orange disk are both loose.
4. Hold the tripod mount into position while you turn the orange disque counter-clockwise, tightening it up against the tripod mount.
5. Make sure everything is nice and tight, and enjoy!
If you're still having issues mounting your device, we can help! Please send us an email at support@spivo.com, or talk to us via chat.
All lightweight cameras can be mounted on your Spivo 360 or Spivo Stick. Similar to a universal tripod, the mounting screw is a standard 1/4”-20 screw. Here is a specific list of all cameras that can be mounted with ease:
GoPro Cameras:GoPro Hero 9, GoPro Hero 8, GoPro Hero 7, GoPro Hero 6, GoPro 2018, GoPro 5, GoPro 5 Session, GoPro Hero 4, Hero 4 Session, GoPro Session, Hero 3+, Hero 3, Hero+, Hero + LCD and Hero.
Action sport cameras: Sony Action Cam and Action Cam Mini, Garmin Virb X and Virb XE, Contour +2, Roam 2 and Roam 3, iON Air Pro, Pro 2, Pro 2 Speed Pro, and Pro Lite, WASPcam, Drift HD Ghost, Polaroid Cube and XS100i + More.
Phones can be mounted using our Phone Mount, it can fit phones and cases up to 3.4" (86mm) wide and 0.47" (12mm) thick.
Other: Compact cameras, point and shoot, and other light weight cameras can be mounted to the tripod screw if they weigh less than 450g (1.0lbs).
Only have a phone? Use our Phone Mount. If your camera is not on the list, send us an e-mail at support@spivo.com, or talk to us via chat.
Yes, it is waterproof up to 200 feet (60 meters). The Spivo is designed to go wherever you go – on land, in the rain and snow, or underwater.
Important: When using the Spivo 360 in salt water or dirty water, it is important to rinse it with fresh water after each use. For cleaning instructions click here.
For GoPro and action sport cameras:
1. Take timed photos using the self-timer, or time lapse feature on on your camera.
2. Take screengrabs (or screenshots) from your video footage.
3. Use the smartphone app to control your camera, like GoPro's camera app.
4. Use the Wi-Fi Remote for GoPro that attaches to the Spivo 360, get it here.
5. GoPro Hero 7, GoPro Hero 6, and GoPro Hero Session offer voice control.
For phones
1. Make sure you have the Flip Phonemount which also includes a bluetooth remote to action the camera on any smartphone.
2. Use the self-timer option on your camera app.
Spivo 360
1. One Spivo 360 - with the 180° swivelling feature.
2. One wrist strap - so your Spivo 360 stays with you
3. One GoPro adapter - works with most action sport cameras and phone mounts.
4. One set of Instrucions - so you know how to use your new device.
5. One protective travel sleeve with shoulder strap.
Spivo 360 Add-Ons
Have a smartphone? Don't forget to order the Flip Phone Mount and Bluetooth remote, sold seperately here.
Going in the water? Don't forget to order the Spivo Buoy so your precious memories float, order here.
Want to take pictures remotely with your GoPro? Use the Wi-Fi remote for GoPro cameras, buy it here
It is a good practice to clean off with water or a rag any external dirt, sand, dust or other visible substances on the outside of your Spivo 360 before storing it. If you’ve used your Spivo 360 in salt water or at the beach, you should rinse it with fresh water to ensure you clean out any gunk out of the inside of your Spivo 360. Kindly refer to these instructions.
Yes, absolutely! The Spivo 360 is safe to pack in your carry-on bag or backpack. At 20” inches one, it fits nicely in just about any bag!
This can be done by tilting the Phonemount or camera by approximately 10-20 degrees from the vertical resting position. Have a look at this article on how to tilt the camera and use the Spivo 360.
Please refer to these video instructions
Almost all smartphones are compatible and secure with the Tilt Phonemount.
Specifically, the Tilt Phonemount will accept any smartphone between 2.35-3.6 inches (5.9-9.1 cm) wide. All newest iPhone models are compatible (6, 6+, 7, 7+, 8, 8+, X).
The Tilt Phonemount is waterproof. However, the Bluetooth remote, that can be attached to the Spivo 360, is not waterproof.
Be sure to rinse off your Spivo 360 and Tilt Phonemount with fresh water after using it dirty, choliranted or salt water environments.
Very secure. Keeping your phone secure was the most important criterion when designing the Tilt Phonemount.
It features two stiff springs and large overhanging mounting sections, which ensure your phone won’t slip or fall out. Designed for phones that are 2.35-3.6 inches (5.9-9.1 cm) wide.
This design ensures a safe, secure fit to your phone, all the while being able to quickly attach and remove your phone at will.
1 x Tilt Phone mount.
1 x Bluetooth Remote and Clip. Compatible with all smartphone and attaches to the Spivo 360 with an easy to use clip. It doesn't work with GoPro cameras, and it is not waterproof.
The Bluetooth Remote is compatible with every smartphone with bluetooth capability (any smartphone made within the past 5 years has the functionality).
The Bluetooth Remote does not work with any GoPro or other action sport cameras. See Wi-fi remote for GoPro
The bluetooth remote is not waterproof. In fact, there are no underwater remotes that exist because the signal gets interupted by the water.
Please follow these instructions:
1. Hold the button on the Bluetooth remote for 3 seconds to enable pairing
2. Open the Bluetooth settings on your phone (typically found with “Settings”)
3. Connect to the device called “Kulger”
4. Open your smartphones camera application
5. Click the button the bluetooth remote to action the shutter
6. Hold the button for 5 seconds to turn off the bluetooth remote
Yes, the Bluetooth remote can be easily attached and removed from the Spivo 360 using the supplied clip. Additionally, the Bluetooth remote itself can be removed from the attachment clip, leaving the Spivo 360 clip on the Spivo 360 if desired.
1 x Bluetooth Remote
1 x Spivo 360 clip attachment
1 x CR2032 battery
Note: The Bluetooth Remote kit is included with every Tilt Phone Mount
The Buoy will float any GoPro camera or similar action sport camera mounted onto the Spivo 360.
It is designed to float the Spivo 360 plus a camera that weighs up to 0.4lbs (200 grams), this value can vary depending on the geometry and material of the camera. As such, always make sure to test the floatability of your camera and Spivo 360 in a safe environment prior to usage.
The Buoy is mounted onto the Spivo 360 using a secure cinch strap. The Buoy itself is made from a rugged EVA foam that will not tear. Kindly refer to these video instructions on how to mount it
1 x pair of rugged EVA foam (two halves)
1 x Red Velcro Cinch Strap
Yes, the Bluetooth remote can be easily attached and removed from the Spivo 360 using the supplied clip. Additionally, the Bluetooth remote itself can be removed from the attachment clip, leaving the Spivo 360 clip on the Spivo 360 if desired.
1 x Bluetooth Remote
1 x Spivo 360 clip attachment
1 x CR2032 battery
Note: The Bluetooth Remote kit is included with every Tilt Phone Mount
All GoPro cameras which output Wi-Fi signals will work with the Remote for GoPro (Hero 3+, Hero 4 (Black and Silver), Hero Session, Hero 5, Hero 5 Session, Hero 6, Hero 7).
The WiFi remote is not compatible with the Hero 2018.
Kindly refer to these instructions.
No, the Remote for GoPro is only compatible with GoPro cameras. For a phones, kindly refer to the bluetooth remote which is included with every Tilt Phonemount.
The Remote for GoPro is waterproof up to 3.3 feet (1m).
However, the Remote will not function underwater as signals do not propagate well underwater due to interference.
1 x Remote for GoPro
1 x Spivo 360 attachment strap
1 x Wrist strap
1 x charging cables
No, a case is not required to use the Travel Lens. It is compatible with all smartphones using the included universal clip and can be used on either the selfie or rear facing camera.
For iPhone users, we have the Travel iPhone Case which let you screw the Travel Lens directly into the case.
The Travel Lens attaches to your phone's camera using the universal attachment clip. The easiest way to correctly lign it up is to look through the Lens and position your phone's camera in the middle of the travel lens.
For iPhone users, the Lens can be screwed into the Travel iPhone case.
The Travel Lens is water resistant, but not waterproof. Water immersion can lead to a reduction in image quality due to water deposits on the internal optical glass.
The Travel Lens is compatible with all smartphones. It can be attached to either the selfie, or rear facing camera using the supplied universal clip.
If you are using a case, you might need to remove it if the Lens is sitting too far away from your phone's camera. It will look like shadows in the corners of your image, simply remove your case and it will work perfectly.
The macro lens portion of the Travel Lens is found in the base portion of the lens (towards the screw thread).
To reveal the macro lens, hold on the base piece firmly (close to the screw thread), then turn the large wide angle lens portion counter clockwise until it comes off.
The macro lens magnifies objects by 12 times, so you will need to get very close to objets to use it.
To re-attach the wide angle portion, simply screw on the wide angle portion clockwise.
1 x Travel Lens (wide angle and macro lens)
1 x Universal Lens Clip
1 x Lens Cap
1 x Cleaning Cloth
iPhone users need to add the iPhone Case seperately, see the add-ons on the Travel Lens.
Cases for the Travel Lens are available for the iPhone 7, 7 Plus, 8, 8 Plus and X.
If your phone is not the list you can still use the Travel Lens with the included universal clip.
The Travel Lens simply screws on clockwise to the screw thread on the rear of the Travel iPhone Case. To remove it, rotate the Travel Lens counterclockwise.
Take care in not over tightening the Lens to the Case.
No, the case is not required to use the Travel Lens. The Travel Lens can be attached to your smartphone using the included universal clip as well.
The Flexible Handgrip Tripod is 12 inches (30.5cm) long.
Every camera is compatible! The ball head and legs are strong enough to hold small to moderate DSLR cameras.
You can mount your smartphone using the included aluminum phonemount, your GoPro using the included GoPro mount and screw, or mount your camera directly to the standard ¼-20” screw thread.
1 x Flexible Tripod Handrip with removable ball head (1/4"-20 to 1/4"-20)
1 x Aluminum phonemount to 1/4"-20
1 x Tripod mount for GoPro cameras
1 x Screw for GoPro cameras
Shipping
We ship offer delivery to the following countries:
United States, Canada, United Kingdom, Australia, France, Germany, Austria, Belgium, Denmark, Finland, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Mexico, Israel, Kuwait, Malaysia, New Zealand, Turkey, United Arab Emirates, Saudi Arabia, Hong Kong, Japan, Philippines, Singapore, South Korea, Taiwan, and Thailand.
Within the United States - standard shipping or Free shipping: 5 to 8 days from the purchase date. FedEx Economy: 2 to 3 business days from the purchase date.
For other countries - kindly add your products to your cart, enter your contact information and the available shipping options and delivery times will be displayed for you.
Absolutely! You can track your order here.
In general, we can’t make changes to an order once it is already in transit. We do not have any additional information other than information provided in your tracking details.
We guarantee the delivery of your order no matter what thanks to our Adventure with Confidence guarantee.
Spivo has a few official retailers in the United States, Canada, and some parts of the world. See the list below for your nearest location.
• Good Breeze Kiteboarding – Cocoa Beach, Florida, U.S.A.
• Bushtukah – Ottawa, Ontario, Canada
• Airborne Action Sports – Ottawa, Ontario, Canada
• Joe Mamma Cycles – Ottawa, Ontario, Canada
• Scuba Shack – Gravenhurst, Ontario, Canada
• Sink or Swim Scuba – Nanaimo, British Columbia, Canada
• Sport Radical – Quebec City, Quebec, Canada
• Aquagear - Australia
• La Camera Embarquee - France
• Monopod - Slovakia
If there are no retailers near your location, add your item(s) to the cart and checkout, there you will see shipping costs and delivery times for your country.
Returns and warranty replacements
You can get replacement parts on this product page.
If you can't find what you are looking for please contact us via chat or email at support@spivo.com
We guarantee Spivo products to be free of defects in materials and workmanship to the original buyer for for 1 year.
This warranty does not cover damage due to abuse, misuse, improper handling, crashes, or extend to any Spivo product(s) that have been modified.
Spivo Inc. is not responsible for any damages or loss of cameras, smartphones, or GoPro's under any circumstance.
For full details please click here.
To submit a warranty claim, please contact support@spivo.com and provide as much detail as possible (pictures ot videos are required).
Spivo Inc. is proud to offer a 45-day risk free return policy. If you are not satisfied with your Spivo product(s) purchased through Spivo.com, you may return your order within 45 days of receipt for a complete refund of the purchase price minus the original shipping cost.
For returns to be accepted, all items must be new and unused.
For full details please click here.
1. request Return Authorization (RA) by contacting Spivo’s customer service by email at support@spivo.com.
2. Place products in original packaging and remove original shipping labels.
3. Write your order number (e.g. A19561) of the outside of the package and mail it to the address provided via email. Not the sender address.
4. Your purchase method (e.g., Credit Card, PayPal, or Apple Pay) will be credited upon receipt of the returned items. Please allow 3 to 10 business days for the credit to be applied.
Notes: Any damaged items which are not covered under our warranty cannot be accepted for a refund under our 45 day money back guarantee.
Customers are responsible for return shipping charges and assume responsibility for the return package insurance. Original shipping charges are non refundable. Spivo will not accept international returns (from countries outside North America) which contain import fees, duties or taxes upon arrival. It is the customer's responsibility to indicate on the customs form that the shipment contains returned goods.
For purchases made through retailers, please refer to their return policy.